These Terms and Conditions constitute the complete agreement between MAKIOS GROUP LLC, doing business as MAKIOS TECHNOLOGY, and you, our client. They delineate the rights and responsibilities of both parties, ensuring clarity in our business relationship. By utilizing our services, you agree to adhere to these Terms, which supersede any prior agreements or discussions. This document provides a clear framework for your expectations from MAKIOS. These general Terms, hereinafter referred to as "Terms" or "TC," establish the foundational rules and guidelines governing your engagement with MAKIOS. They apply universally to all services provided by MAKIOS and serve as the essential framework for our interactions. You are advised that specific services may be subject to additional, more detailed terms and conditions. For comprehensive information, you are encouraged to review the relevant service agreements or documentation associated with each service.
These general terms, hereinafter referred to as "Terms" or "TC," establish the fundamental rules and guidelines for engaging with Makios Group LLC, doing business as Makios Technology, hereafter referred to as "Makios" or "Provider." These Terms apply broadly to all services provided by Makios and serve as the foundational framework for our relationship and interactions.
This document outlines the principles and rules applicable to our services and the manner in which we conduct business. Clients should be aware that specific services may be subject to additional, more detailed terms. For comprehensive details, clients are encouraged to review the corresponding service agreements or documentation associated with each service.
Makios Technology offers a suite of services tailored specifically for businesses. The following outlines the primary services we provide:
Makios Technology reserves the right to modify these General Terms at any time, with or without notice. Such modifications may be necessary due to internal changes within Makios or adjustments in external factors such as vendor policies or industry standards.
Changes to individual paragraphs will be indicated by a version number and/or date notation. Updated General Terms will be available for review online at any time. For clients with access to the Makios One Portal, updates can also be reviewed there. Clients are responsible for periodically reviewing the General Terms to stay informed of any changes. Continued use of our services following any modifications constitutes acceptance of the revised terms. If any changes are unacceptable, clients may terminate their engagement with Makios in accordance with the termination provisions outlined in these terms.Clients are responsible for paying all fees associated with the services provided by Makios Technology as outlined in the respective service agreements.
Billing Practices: 1. Fees: The fees for services will be specified in the individual service agreements or as communicated through our standard pricing structures. All fees are subject to change based on periodic reviews and adjustments, which will be reflected in the updated service agreements, quotes, proposals or online documentation. 2. Invoicing: Invoices will be issued according to the billing cycle specified in the individual service agreement. Invoices will include a breakdown of charges, including any applicable taxes, fees, or additional costs. Some services can be bundled on a single invoice, however some invoices, such as but not liminted to telecom, are unable to be modified due to the technical complexity and strucutre of such invoices. 3. Payment Terms: Payments are due within the specified number of days as indicated on the invoice. Unless otherwise specified in the service agreement. Late payments will incur interest charges and late fees at the maximum rate allowed by Texas and/or Federal law. Late fees will be reasonable and fair, however an invoice that is late will have a late fee of at least $50 per occurance at minimum. Makios may at its discretion decide to waive fees as a courtesy but is under no obligation to do so. Makios will use common sense to determine what factors play into when it is reasonable to waive late fees. Keep in mind that it is the client's reposnsibility to make contact and make the proper arrangements and or file a dispute to prevent unnecesary disruption of service. 4. Payment Methods: Payments can be made via the methods outlined in the service agreement or as provided by Makios. Accepted payment methods are typically an ACH/ETF bank transfer or a credit card however there may be a small convenience charge or recovery fee as we do not included such fees into ur pricing. 5. Disputed Charges: If there is a dispute regarding any charge, clients must notify Makios in writing within \[number\] days of receiving the invoice. Disputed charges will be reviewed and resolved in accordance with the terms specified in the service agreement. 6. Suspension of Services: Failure to make timely payments may result in the suspension or termination of services as described in the termination provisions of this agreement. Makios may at its discretion decide to suspend the entire account and temporarily put services on hold until the account is settled corretly as not to incur excessive costs. If a settlement cannot be made within 30 days, Makios will initiate a full account closure and cancellation of the client account due to non-payment. No further services will be rendered at that point. Clients are encouraged to review the terms of their service agreements for specific payment details and to contact Makios for any questions or clarifications regarding fees and billing practices.Makios strictly prohibits the early termination of any agreement unless explicitly agreed to in writing prior to the commencement of services. This is non-negotiable. The rationale is clear: Makios shoulders substantial upfront costs, including but not limited to equipment procurement, licensing fees, and labor—some of which may not be itemized in the setup fee and are amortized across the term of the agreement. Any attempt to terminate early will result in the full contractual amount becoming immediately due and payable. There will be no refunds, no exceptions, and no allowances for early termination unless otherwise specified in a mutually agreed-upon written arrangement. Makios will not absorb the financial impact of a client's unilateral decision to exit the agreement prematurely.
Makios shall not be liable for any failure or delay in performing its obligations under this agreement where such failure or delay results from causes beyond its reasonable control, including but not limited to:
or any other events or circumstances that could not have been reasonably anticipated or prevented. In the event of such an occurrence, Makios will notify the other party as soon as reasonably possible and will use commercially reasonable efforts to mitigate the effects of the Force Majeure event.
Our Terms and Conditions help set the stage for a smooth and enjoyable partnership between us and our valued clients. These guidelines outline how we work together and what you can expect from our technology products and services.
These Terms apply to everything we do, including our Technology Management, Cybersecurity, and Communications Services like Internet, Email, Fax, and Voice. By using our services, you’re letting us know you understand and agree to these terms, which is super important for both of us.
We believe in keeping things clear and straightforward. Occasionally, we may update these Terms to reflect changes in our services or policies. If that happens, we will generally update the version number of the chapter, subchapter and paragraph reflected on each independent and your continued use of our services means you’re on board with the updates.
While the majority of our services adhere to the policies and conditions outlined in this chapter, Chapter 1, titled "General," certain services may require additional, service-specific provisions that deviate from or supplement these general terms. Whenever a service is listed below with its own chapter, it should be understood that such services may have unique terms, exceptions, and additional requirements that take precedence over the General Terms & Conditions. These service-specific provisions are designed to address the particular nature of each service and its operational requirements. Clients engaging with these services are encouraged to carefully review the corresponding chapters to fully understand the deviations and obligations that may apply. The inclusion of a separate chapter for a service automatically implies that such special provisions are in place.
Our hours of operation are Monday through Friday from 8:00 AM to 5:00 PM Mountain Time.
Our services typically come with a charming 30-day notice requirement for cancellations. However, let’s be honest—some services are a bit more high-maintenance. They might require a bit more notice, up to 45 or even 60 days, due to those pesky cut-off dates and billing cycles. But don’t worry, we’re not into making your life unnecessarily complicated. None of our services that can be canceled will ever demand more than 60 days’ notice. If you still got questions or need to verify the fine print? Feel free to reach out to our Client Services team or check out the specifics of your agreement. We're here to help, unlike that uninvited bill that arrives out of nowhere.
All historical data and reports will bid adieu to our infrastructure the moment your service is canceled. You'll have access to this data until the last day of service, after which it’s gone - like your ex’s mixtape. Need to save your data? Make sure you arrange a backup before your final day with us. If you want to keep your data on life support for an extra month, let our Client Services team know. They’ll sort out a short-term extension for storage. Post-service, historical performance data and reports will be as elusive as a unicorn, and no support will be offered. So, get everything sorted before the clock runs out.
When we perform a full system wipe, we do not retain or back up any of your data unless explicitly requested by you. Should you require data backup services, please be aware that this process incurs additional costs. You must provide explicit authorization to initiate and cover the costs associated with such data backups.
It is your responsibility to inform us in advance if you require backup services. Failure to notify us will result in data on the drive being overwritten and cleared, which will render it irretrievable. We are not liable for any data loss resulting from not having received prior notice of your backup request.If an agreement terms is not renewed within the agreed cancellation notice period or no action is taken, Makios will convert the services over to a NON-TERM agreement that may be cancelled at any time. When such conversion takes place we will apply the current rate for such services as well as a non-term administrative recovery fee where applicable.
In the dynamic landscape of the technology industry, circumstances may arise necessitating revisions to our terms and conditions at Makios. These alterations, are mostly driven by factors beyond our immediate control, are implemented periodically to ensure the integrity and efficacy of our services. While we strive to minimize the frequency of such modifications, it is imperative to acknowledge that they may not be individually communicated for each service provided. Our commitment remains steadfast in maintaining reasonable and judicious adjustments to our terms and conditions however Makios may at its discretion make updates to our terms and conditions when needed.
Makios maintains uniform setup pricing for computers. However, when a system is purchased from Makios and is added under an existing management agreement, the setup charge is reduced by 50%. If the system is acquired from an external source but is integrated into a management contract, the setup fee discount is half of what is offered for systems bought directly from Makios. This pricing policy is applicable solely to systems that are either brand new or have been reset to their original factory settings. Systems needing additional work will be charged on a time and materials basis for such work.
When it comes to the sale or products and goods and services, we generally only apply sales tax in states where we operate business. In other states you are repsonsible for the taxes.
In the context of agreements with our vendors Makios follows the model that Microsoft uses. Microsoft currently provides three different licensing agreement models. The first being monthly without an agreement, the others being yearly agreements that require to be paid in full for the year or paid in installments over twelve months - often times at no extra charge to you.
Here are the labels you will find on the services
In broad terms, Makios Cloud Management for Servers is a service that is designed to provide management, monitoring and maintenance for Servers.
These hardware tokens are crucial for securing access to our services and ensuring that only authorized users can access sensitive information. We provide the following options for obtaining and managing MFA tokens.
While most of our terms and conditions are detailed in Chapter 1, titled "General," certain services may require deviations from these provisions. In such cases, exceptions and specific policies for those services will take precedence and provide the necessary details. The terms set forth below govern this specific service or group of services and should be thoroughly reviewed to avoid any unforeseen conditions or obligations.
Makios Cloud Security for Email provides comprehensive email filtering and compliance services, including inbound and outbound email traffic management at the internet level, email continuity, and email archiving. The Service may comprise the following components: (1) Detection and blocking of spam and phishing emails; (2) Detection and blocking of virus and malware threats; (3) Content control functionalities; (4) Emergency Inbox for email continuity; (5) Transport Layer Security (TLS); and (6) Journal-based email archiving.
VOIP, which stands for Voice Over Internet Protocol, is a service that operates over the internet. While we endeavor to ensure reliable performance, it's essential to recognize that the quality of such services can be influenced by various factors, some of which may be beyond our control. Although your internet service typically provides a stable communication channel, we cannot guarantee uninterrupted availability at all times, particularly on broadband connections. When using Makios Cloud Phones, please understand that occasional interruptions may occur. To minimize disruptions, we recommend exploring our Makios Cloud Internet Pro service, which utilizes SD-WAN technology to leverage multiple connections simultaneously, enhancing reliability and minimizing downtime.
For E911 services, there is a mandatory fee of $5 per location. A location is considered any separate building, even if they share the same address, provided they are physically disconnected. Please note that it is at our discretion to determine what qualifies as a location, with safety being our top priority. This fee is non-negotiable and ensures your emergency calls are routed correctly, providing essential location details to emergency responders. We appreciate your understanding as we uphold this service to prioritize the safety of all our clients.
Our rates are structured to ensure fairness and transparency for all clients. We offer tiered pricing based on the length of the service term, with rates typically lower for longer commitments. All of our rates are billed per minute and may vary between inbound and outbound calls, depending on what we are charged by our carrier.
Calls to Alaska are not included in any standard plans and are always billed separately.
While we often overlook small overages (less than 10 minutes per billing cycle), significant overages are billed accordingly. Additionally, our rates are reviewed annually, with adjustments generally around 3%, though they never exceed 8%. Below are the rates for outbound calling as currently set. Overage rates are always reflected per minute and in USD:
Inbound Rates:
Outbound Rates:
All services provided are subject to applicable taxes, fees, and surcharges, which may include but are not limited to federal, state, and local taxes, regulatory fees, and any mandated surcharges. These charges are calculated based on your location and the services rendered. The amounts are subject to change in accordance with laws and regulations, and you will be responsible for paying these charges as part of your service agreement. Any applicable fees will be itemized on your invoice, and we will ensure transparency in detailing these charges. Failure to pay taxes, fees, or surcharges may result in suspension or termination of service.
To cancel services, this process must always be completed online by someone who is qualified and authorized to make such decisions. Please note that if payments stop, your services will be suspended immediately. Billing will continue until your numbers have been successfully ported away from Makios. Your cooperation during this time is crucial to ensuring a smooth and seamless transition. We appreciate your understanding and look forward to working with you to complete this process efficiently.
Porting your numbers to or from our VOIP service requires cooperation and adherence to industry-standard processes. All porting requests must be submitted online and in writing. Timelines may vary greatly depending on the carrier and the complexity of the port, so please allow a minimum of 10 business days for the process to complete. A standard fee of $20 per request will be applied and billed automatically. If the porting fee exceeds $20, we will communicate the cost upfront. Billing will continue until the port is successfully completed. Your cooperation is essential to ensure a smooth and seamless transition during the porting process.
There are some things that are important to note before canceling backup services.
The equipment described in the Equipment and Services Schedule ("Schedule") operates under Hardware as a Service ("HAAS") and aligns with this agreement. Each schedule stands as a separate agreement, yet all terms herein are considered part of each schedule. In case of any conflict between this agreement and a schedule, the provisions of the schedule or its addendum prevail. When "agreement" is mentioned, it refers to a schedule and, solely by reference, this agreement. The agreement's term starts on the first schedule’s commencement date and remains effective as long as any schedule remains unpaid. You authorize Makios to amend or update information on the agreement, including your legal name, address, dates, and equipment description. All notices should be in writing, addressed to you at your stated address, or to Makios at 10730 Pebble Hills Blvd, El Paso, Texas 79935.
Our Hardware-as-a-Service (HaaS) agreements are designed with an automatic monthly renewal feature to ensure you experience no interruptions in service. This means that your agreement will automatically extend each month unless a cancellation request is made in line with the procedures outlined in the renewals section of our general terms and conditions. To prevent an automatic renewal, it's crucial to start the cancellation process prior to the end of your current service term. Furthermore, it is important to note that billing will not only continue for any items currently in your possession until both parties have completed the cancellation process, but also in instances where the hardware has not been returned to us. To facilitate a smooth cancellation and return process, we advise all customers to closely review the renewal and cancellation policies detailed in our terms and conditions. This ensures a thorough understanding of the steps required to avoid unintended service continuation and associated billing, especially in cases where hardware needs to be returned.
Although there are a few exceptions it is unfortunately not possible to return the hardware earlier than the term. Consult your team on how your particular hardware agreement was setup and see if you have the ability to do an early settlement.
The purpose of this Acceptable Use Policy (AUP) for Makios One Portal is to establish clear and comprehensive guidelines for the responsible use of our portal. This policy aims to ensure that the portal is used in a manner that is secure, ethical, and compliant with all applicable legal and regulatory requirements.
Makios One Portal is a critical tool designed to support the operational needs of our organization, enhance productivity, and facilitate secure access to important resources and data. This policy serves to define the boundaries of acceptable behavior and set expectations for all users to promote a safe and effective environment. Our goal is to prevent misuse, ensure the integrity and security of our systems, and safeguard the interests of all stakeholders. By adhering to this policy, users contribute to maintaining a secure, efficient, and respectful online environment that supports the operational goals of Makios Technology and upholds the highest standards of professionalism and integrity. This policy outlines acceptable and prohibited activities, user responsibilities, and the potential consequences for violations. It is designed to be a living document, subject to periodic review and updates to address emerging challenges and changes in legal or organizational requirements. By using Makios One Portal, users agree to comply with this policy and contribute to a positive and secure user experience.The purpose of this Acceptable Use Policy (AUP) for Makios One Portal is to establish clear and comprehensive guidelines for the responsible use of our portal. This policy aims to ensure that the portal is used in a manner that is secure, ethical, and compliant with all applicable legal and regulatory requirements.
The purpose of this Acceptable Use Policy (AUP) for Makios One Portal is to establish clear and comprehensive guidelines for the responsible use of our portal. This policy aims to ensure that the portal is used in a manner that is secure, ethical, and compliant with all applicable legal and regulatory requirements.
Makios One Portal is a critical tool designed to support the operational needs of our organization, enhance productivity, and facilitate secure access to important resources and data. This policy serves to define the boundaries of acceptable behavior and set expectations for all users to promote a safe and effective environment. Our goal is to prevent misuse, ensure the integrity and security of our systems, and safeguard the interests of all stakeholders. By adhering to this policy, users contribute to maintaining a secure, efficient, and respectful online environment that supports the operational goals of Makios Technology and upholds the highest standards of professionalism and integrity. This policy outlines acceptable and prohibited activities, user responsibilities, and the potential consequences for violations. It is designed to be a living document, subject to periodic review and updates to address emerging challenges and changes in legal or organizational requirements. By using Makios One Portal, users agree to comply with this policy and contribute to a positive and secure user experience.